Where's My Package?
Running a small business is difficult when you make, package, and ship every product by hand. We make it a priority to have orders shipped ASAP, as we understand the anticipation you experience after hitting "buy." We expect most orders to ship between 24-48 hours. Your tracking link will update as soon as it is picked up by USPS or Fedex. Don't fret, you have not made any mistakes. We have received your order and we are taking care of you as fast as we can. Thank you for supporting our brand, and enjoy your Rapha Blends products.
Where's My Order Confirmation?
Did you place the order with a different email than your primary? Did you check your spam folder? Maybe you accidentally misspelled it. If you still can't find it, please email us at contact@raphablends.com and let us know (include your order # or name and address). Please allow our team 2-4 business days to respond.
Wrong Item or Missing Item(s) Delivered?
If we sent you the wrong order or forgot to put items in your order, please email contact@raphablends.com with pictures of the packing slip and item. We will send the correct order to you immediately after confirming.
Entered The Wrong Shipping Address at Checkout?
If you fat fingered your shipping address or simply made a mistake, please email us with subject line (WRONG ADDRESS) and include the correct address in the body of your email. Please email contact@raphablends.com
Tracking Link Says Package Was Delivered?
Don't worry, this happens sometimes. If your tracking information shows “delivered” to your address but you never received your package, we ask for you file a “lost package" claim with USPS, UPS, or FedEX:
USPS: https://www.usps.com/help/missing-mail.htm
UPS: https://www.ups.com/us/en/help-center/sri/infonotice.page
FedEx: https://www.fedex.com/en-us/customer-support/claims.html
Start A Return?
If you would like to make a return, we allow this up to 30 days if you have a valid reason (damaged, ineffective, etc.) If you need to begin the return or exchange process, reach out to us at contact@raphablends.com with the subject line "RETURN". Please check our "Return Policy" page for more details.
